14.
Explanation
An Ombudsman is an independent, neutral official or institution appointed to investigate and resolve complaints or disputes between individuals and government agencies, public organizations, or corporations. Their primary role is to ensure transparency, accountability, and fairness in the functioning
of these entities.
The duties and powers of an Ombudsman typically include:
1. Investigation: They investigate complaints or grievances filed by individuals against government bodies, agencies, or organizations.
2. Mediation: Ombudsmen attempt to mediate and resolve disputes through dialogue, negotiation, and the provision of recommendations or solutions.
3. Recommendations: Ombudsmen can make recommendations to rectify injustices or correct administrative errors, though their recommendations are often non-binding.
4. Promotion of Fairness: They promote fair and equitable treatment, helping to ensure that individuals’ rights are upheld and that organizations operate within the boundaries of the law.
5. Report and Recommendations: Ombudsmen typically produce reports outlining their findings and recommendations, which are shared with the relevant authorities and the complainants.
6. Confidentiality: They often maintain confidentiality to protect the privacy of complainants and ensure a safe environment for people to voice their concerns.
7. Independence: Ombudsmen are expected to be independent and free from external influence, ensuring the integrity of their investigations and recommendations.
8. Education and Outreach: Some Ombudsmen also engage in educational activities to raise awareness of citizens’ rights and the Ombudsman’s role.
The exact duties and powers of Ombudsmen can vary from one jurisdiction or organization to another, but their common goal is to provide a channel for resolving disputes and upholding the principles of good governance.